WHAT METHODS OF PAYMENT ARE ACCEPTED?
Currently, IO.Clinic accepts the following forms of payment: Visa, Visa Electron, MasterCard, Maestro, Stripe, Bancontact, EPS, Giropay, iDeal. You will be offered to choose a payment method at the checkout.
WHAT IF MY PAYMENT WAS NOT ACCEPTED?
If a payment has been declined due to an unknown reason, IO.Clinic suggests trying another payment method. Payment may be declined in case you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment. If you have any issues with the payment process, please contact us.
CAN I CANCEL MY ORDER?
When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MAKING A PURCHASE?
After an order is processed, we are working on providing prompt delivery. We’re unable to change a shipping address when an order has been shipped. You can change the address by informing the courier, who will get in touch with you on the day of delivery.
WHAT HAPPENS IF A PRODUCT IS BACKORDERED?
Should an item on your order be out-of-stock, we will notify you via email of the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
HOW CAN I RECEIVE YOUR SPECIAL OFFERS AND PROMOTIONS?
If you don’t want to miss our special offers and news, please subscribe to our newsletter in the section below.
WHERE DO YOU SHIP TO?
Currently, we ship our products to the EU countries. Please check the list of countries below or find the delivery information here.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (Metropolitan), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK).
! Please keep in mind, that custom duties customers pay themselves.
WHAT METHODS OF DELIVERY ARE AVAILABLE?
For deliveries in the EU and the UK we use DPD / TNT / FedEX / other delivery service.
HOW CAN I TRACK THE DELIVERY OF MY ORDER?
You may track the delivery of your order by using the Tracking Number provided by the chosen delivery service.You will find the tracking number for your order in the shipping confirmation e-mail.
The couriers deliver orders from Monday to Friday during office hours and you cannot pre-book delivery times. Undelivered packages will be returned to our warehouse.
WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?
Usually, we dispatch all orders within 1-2 business days. Your order should reach you within 3-8 business days after receiving payment and processing your order. Delivery time may vary depending on the workload of the delivery service and holiday periods. If you still haven't received your order within 14 business days, please contact our customer service for assistance.
office hours and you cannot pre-book delivery times. Undelivered packages will be returned to our warehouse.
I HAVE CHANGED MY MIND AND WOULD LIKE TO RETURN MY ORDER FOR A REFUND. WHAT SHOULD I DO?
Returns should be made within 14 days after delivery of your shipment. The product has to be intact and unopened. The customer covers the return shipping costs. Please find the details about returning goods here.
I RECEIVED DAMAGED PRODUCTS, WHAT IS YOUR RETURN POLICY?
Defective and/or damaged goods must be reported within 14 days of delivery in order to be replaced. Please notify us by email at email@example.com and send a picture of the damaged goods with a description of what is defective/damaged.