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If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

For returns, please e-mail us via the contact us form at e-mail us at to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods.

We will then e-mail you with a Returns Authorisation Number.

  • Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

  • Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.

  • Please pay the appropriate shipping costs and return the parcel to the address as detailed at                  Worlwide Sp. z o.o. Ul. Składowa 15 62-023 Żerniki, Park – Hala nr 3.

  • (Please return with your national postal service, as returns by courier will not be successful in delivery).

  • Request a proof of postage (IO.Clinic will not be liable for lost returns).

Any underpaid returns may not be delivered to us and therefore will not be processed.

Please note, IO.Clinic will only reimburse the cost of the products and not any return postage or original shipping fees (if charged).

If you have questions please contact us 

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